The hotel management needs to keep in mind all the needs of their customers otherwise they may end up getting some bad hotel reviews. When people go to a new location they look for hotel reviews in order to know which hotel is serving its customers the best.
Moreover the hotel management also tries to improve their service with the help of these hotel reviews. So, if you are not satisfied with something at a particular do tell them so that they can try to serve you better the next time.
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